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Policy Updates

  • What happens when your coverage term ends?
  • How do I make a change or update to my policy?
  • How do I remove waiver of premium from my policy?
  • How do I see my policy documents?
  • Can I lower the coverage amount of my policy? If so, how?
  • Can I cancel my policy?

Claims

  • How do the proceeds of a life insurance policy help those left behind?
  • When the insured passes away, how do you file a claim?
  • Can only a beneficiary call to submit a claim?
  • What happens after you report a claim?
  • Is there a chance the life insurance policy won't be paid?
  • Are there any policy exclusions?
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Beneficiaries

  • Who should be my life insurance beneficiary?
  • What is the difference between primary and alternate beneficiaries?
  • How do I change my beneficiaries?
  • Can I change or add beneficiaries later?
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Haven Term is a Term Life Insurance Policy (DTC 042017 and ICC17DTC in certain states, including NC) issued by Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001 and offered exclusively through Haven Life Insurance Agency, LLC. Policy and rider form numbers and features may vary by state and may not be available in all states. In NY, Haven Term is DTC-NY 1017. In CA, Haven Term is DTC-CA 042017. Our Agency license number in California is OK71922 and in Arkansas, 100139527.
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