All Frequently Asked Questions

Can I lower the coverage amount of my policy? If so, how?

The policy owner has the ability to lower the face amount of the policy at any time. 

In order to so, follow these steps:

1. Click on "Make Changes" in the Account Center

2. Locate the Service Request Form (Face Amount Change), and click the link

3. You will be prompted to enter an access code to view the document. Please check your email to obtain the access code, enter into the below field, and click 'Validate'

4. Complete the form via DocuSign, sign, and click 'Finish'

If you prefer to mail/fax the form, you may print it out and once complete fax it to 844-858-3913, or mail to the following address:

Massachusetts Mutual Life Insurance Company

PO Box 305002

Nashville, TN 37230-5002

If you need help or have any questions please feel free to call us at: 1-844-768-6774

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