All Frequently Asked Questions

How do I cancel my policy?

If you would like to cancel your policy at any time:

1. Click on "Make Changes" in the Account Center

2. Locate the Service Request Form (Cancel Policy), and click the link

3. You will be prompted to enter an access code to view the document. Please check your email to obtain the access code, enter into the below field, and click 'Validate'

4. Complete the form via DocuSign, sign, and click 'Finish'

If you prefer to mail/fax the form, you may print it out and once complete, fax it to 844-858-3913, or mail to the following address:

Massachusetts Mutual Life Insurance Company

PO Box 305002

Nashville, TN 37230-5002

If you need help or have any questions please feel free to call us at: 1-844-768-6774

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