All Frequently Asked Questions

Change Your Banking Information

If you are staying with the same bank, but changing accounts, you can call us at 1-844-768-6774 to quickly change accounts. 

If you are switching banks, we require a form to be submitted:

1. Click on "Make Changes" in the Account Center

2. Locate the Bank Account Change Form, and click the link

3. You will be prompted to enter an access code to view the document. Please check your email to obtain the access code, enter into the below field, and click 'Validate'

4. Complete the form via DocuSign by providing your banking information.

5. Locate a copy of a void check, scan to your computer, and attach a copy to the form.

5. Once the form is completed and void check attached, sign, and click 'Finish'

If you prefer to mail/fax the form, you may print it out and once complete, fax it to 1-844-858-3913, or mail to the following address:

Massachusetts Mutual Life Insurance Company

PO Box 305002

Nashville, TN 37230-5002

Please feel free to give us a call at at 1-855-744-2836 if you need help or have any questions.

You may also like