All Frequently Asked Questions

I'm having an issue with ID Check. What could be causing this?

At Haven Life, we verify identities with a third party. If you recently moved or changed your legal name, it's possible the records weren't updated.
If we are unable to verify your ID, we recommend checking your SSN, address and name for typos. (Hey, it happens to the best of us.)
If you are still encountering an issue, please chat or email customer support (

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